Our Answers to Common Product Questions
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Common Questions:
- What are the specifications?
Ultra-thin design (world’s thinnest charger) that fits in your wallet. 2300mAh (wired) or 5000mAh (wireless magnetic) capacity. Premium laser-etched stainless steel. Dimensions approx. 3.3" x 2.2" x 0.18" (wired) or similar for magnetic. Weight ~2.1 oz. LED power indicators. - Does it work with all smartphones?
Yes — wired version charges iPhone, Android, and devices via built-in USB-C, Lightning, and Micro USB cables. Wireless Magnetic works with iPhone 12–16 series, Samsung Galaxy, Google Pixel, and other Qi-enabled phones (may require MagSafe case or ring). - How much charge does it provide?
Typically a 30–100% recharge depending on your device, screen brightness, and usage. Great for topping up throughout the day. - How do I recharge the ChargeCard?
Use the USB-C port with the included cable. Fully charge before first use. - How do I know how much power is left?
Four LED indicator lights show remaining battery and charging status. - Can I take it on an airplane?
Yes, TSA-compliant for carry-on. - Is it normal for it to get warm?
Yes — normal during heavy use or in hot environments, similar to your phone. - What is the warranty/return policy?
30-day warranty for manufacturer defects. Returns accepted in original condition with a 20% restocking fee possible. Contact info@theaquavault.com.
- What are the specifications?
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Anti-theft, slash-resistant portable lockbox.
- How secure is the FlexSafe?
5-layer slash-resistant nylon (similar to Kevlar), RFID-blocking, and a re-programmable 3-digit combination lock. Patented locking flap secures to fixed objects. Acts as a strong visual deterrent. - How do I use it?
Set your 3-digit code.
Place valuables inside.
Thread the flap around a fixed object (chair, stroller, bike, etc.) and lock.
Verify before leaving. - What can it hold?
Phone, wallet, passport, keys, cash, sunglasses, etc. Dimensions: ~10” x 6” x 2.5”. Lightweight (8 oz) and packable. - Can someone cut through it or steal the whole chair?
Extremely difficult to slash quickly. Stealing the attached chair is impractical and obvious, making it a strong deterrent. - What if I forget my combination?
Register your code on the site for easy retrieval via email. - Is it TSA-approved / good for travel?
Yes — carry-on friendly, perfect for beaches, pools, cruises, hotels, gyms, and more. - Return Policy?
30 days if in original condition. Contact support for returns/replacements.
- How secure is the FlexSafe?
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Patented design: 100% waterproof, floats, full phone functionality underwater.
- Can I use my phone while it's in the case?
Yes — fully functional for texting, calling, taking photos/videos (even underwater), and all touch features. - Will my phone float if dropped in water?
Yes — the patented floating airbag keeps your phone safely afloat. - How deep can I take it underwater?
Up to 30 feet (10 meters). Great for swimming, snorkeling, boating, or beach use. - Is it compatible with all phone models?
Yes — universal fit for all iPhone and Android models (up to ~6.9 inches). Includes an adjustable neck strap. - Is this case really Great White Shark Tested?
Yes! A customer's phone survived a shark encounter while cage diving, washed up thousands of miles away, and was returned still working. - How do I ensure it stays waterproof?
Always double-check the double-seal closure before use. Test with a paper towel inside if desired. Not for prolonged high-pressure submersion (e.g., scuba diving beyond limits). - Can it fit in a carry-on bag?
Yes — ultra-packable and lightweight for travel. - What is the warranty/return policy?
30-day warranty for manufacturer defects. Contact info@theaquavault.com for returns/replacements (20% restocking fee may apply; must be in original condition).
- Can I use my phone while it's in the case?
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HiFi audio + wireless charging in one compact device.
- What are the specifications?
5000mAh battery (rated 3400mAh). 20W max wired output, 15W wireless. USB-C input/output. Dimensions: 4" x 2.75" x 2.25", ~9 oz. Premium build with advanced acoustics. - How much charge can it provide to my phone?
Up to a full 100% recharge depending on your device and settings. - What phones/devices does it work with?
Bluetooth for speaker on all compatible phones. Wireless MagSafe charging on iPhone 12–16+, Samsung Galaxy, Google Pixel, and Qi devices (MagSafe case recommended). Wired charging available. - How do I recharge SoundCharge?
Via USB-C port using the included cable. - How do I check battery level?
LED indicator lights display remaining power and charging status. - Can I bring it on an airplane?
Yes, TSA-compliant for cabin use. - How is the sound quality?
Premium HiFi audio designed for immersive, travel-friendly sound. - Warranty / Returns?
30 days for defects. Contact info@theaquavault.com for support.
- What are the specifications?
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Key Specs: 5000mAh, ultra-thin magnetic design, up to 20W fast wireless charging, premium laser-etched stainless steel.
- What are the specifications?
High-capacity 5000mAh Li-cobalt battery. Up to 20W max wireless output. Dimensions: ~3.75" x 2.5" x 0.3" thick. Weight: ~3.5 oz. Premium laser-etched stainless steel finish. Built-in USB-C and Lightning ports for versatile wired charging/recharging. Strong magnetic attachment with LED power indicators. - How much charge can it provide?
Typically up to a full 100% recharge on most phones, depending on device, screen brightness, background apps, and usage. Excellent for all-day top-ups. - What phones/devices does it work with?
Compatible with iPhone 12–16 series, Samsung Galaxy, Google Pixel, and other Qi-enabled devices. Works best with MagSafe or magnetic cases. An included magnetic ring/adhesive may be needed for non-MagSafe phones. - How do I recharge the ChargeCard?
Use the USB-C port with the included cable (and adapter if needed). Fully charge before first use for best performance. - How do I check the battery level?
LED indicator lights show remaining power and charging status at the touch of a button. - Can I take it on an airplane?
Yes — fully TSA-compliant for carry-on baggage. - Is it normal for it to get warm?
Yes, especially during heavy use or in hot environments. This is normal behavior for power banks, similar to your phone. - What is the warranty/return policy?
30-day warranty for manufacturer defects. Returns must be in new/unused condition with original packaging. Contact info@theaquavault.com for a Return Authorization. A 20% restocking fee may apply.
- What are the specifications?
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Slim MagSafe-style wallet with built-in grip.
- How many cards can it hold?
Up to 6 cards plus cash. Slim, minimalist design without bulk. - Is it compatible with all smartphones?
Works best with iPhone 12–16 and MagSafe cases. Also compatible with other magnetic phone cases or via the included magnetic plate/adhesive for non-MagSafe phones. - How strong is the magnet?
Ultra-strong — securely holds the wallet to your phone during daily use and travel. - Can I use it with a phone case?
Yes — works seamlessly with MagSafe-compatible cases. Non-MagSafe cases may need the included magnetic ring. - Does it replace a Pop Socket or grip?
Yes — built-in phone grip functionality for comfortable one-handed use. - Is it good for travel?
Extremely — ultra-thin profile lets you leave your bulky wallet behind while keeping essentials accessible. - What is the warranty/return policy?
30-day warranty for manufacturer defects. Returns in new condition via info@theaquavault.com (possible 20% restocking fee).
- How many cards can it hold?