Refund and Returns Policy
AquaVault products come with a thirty (30) day warranty free of manufacturer defects and workmanship. Purchaser is responsible for contacting Aqua Vault Inc. at firstname.lastname@example.org within thirty (30) days from the product shipment date to coordinate a refund or replacement. Product must be in new or unused condition in original box and be accompanied by a Return Authorization Number and written reason for return. AquaVault Inc. reserves the right to replace defective product at no charge or issue a credit, less any return shipping charges and restocking fees that may apply. A standard 20% restocking fee will be deducted from your return to offset shipping and warehouse handling fees.
All custom orders are non cancellable and non-refundable once production begins. Custom orders are defined by any order that has a special request which in any way is different from the standard units that we produce.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange without written approval.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 days however please note that depending on your financial institution it could take longer to see the funds credited in your account.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Regular priced items and sale priced items may be refunded or exchanged.
Exchanges (if applicable)
We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org for full instructions.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
All orders are shipped out in 1-3 business days unless otherwise noted on our website or marketing efforts. Orders may be divided into separate shipments if necessary. Free or discounted shipping options are typically sent vis UPS innovations mail service or first class economy mail. Currently due to Covid-19 international shipping and customs holds are taking up to an aditional 2-4 weeks.
To return your product, you should send an email to email@example.com for the proper return address and process.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.